IT Support Specialist

Job Title: IT Support Specialist

Job Summary: We are seeking a skilled and customer-focused IT Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to our employees, ensuring the smooth operation of computer systems, hardware, software, and networks. The ideal candidate should have a strong technical background, excellent problem-solving skills, and a passion for helping others resolve IT-related issues. If you’re a proactive and service-oriented individual with a knack for troubleshooting technical problems, we want to hear from you.

Responsibilities:

1. Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, or in-person support.
2. Provide timely and effective technical support for hardware, software, operating systems, and applications, including troubleshooting, diagnosis, and resolution of technical issues.
3. Install, configure, and maintain computer systems, hardware peripherals, and software applications according to company policies and procedures.
4. Set up and support employee accounts, email addresses, and access permissions across various systems and platforms.
5. Perform system upgrades, patches, and software installations to ensure security and functionality.
6. Monitor and respond to system alerts and notifications, proactively addressing potential issues before they escalate.
7. Document and maintain records of IT support requests, incidents, solutions, and troubleshooting steps in a ticketing system.
8. Collaborate with internal teams, IT vendors, and external service providers to resolve complex technical issues and implement solutions.
9. Conduct training sessions or create user guides to educate employees on IT policies, procedures, and best practices.
10. Stay updated on emerging technologies, IT trends, and industry best practices to continuously improve technical skills and knowledge.

Requirements:

1. Bachelor’s degree in information technology, computer science, or a related field; relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
2. Proven experience in IT support roles, with a strong understanding of computer systems, hardware, software, and networks.
3. Excellent problem-solving skills and the ability to troubleshoot technical issues independently or collaboratively in a fast-paced environment.
4. Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common productivity software applications.
5. Familiarity with network protocols, TCP/IP, DNS, DHCP, VPN, and other networking concepts.
6. Experience with remote desktop support tools, ticketing systems, and IT service management (ITSM) platforms.
7. Strong communication and interpersonal skills, with the ability to communicate technical concepts clearly and effectively to non-technical users.
8. Customer-focused mindset and a commitment to delivering high-quality IT support services with a sense of urgency and professionalism.
9. Attention to detail and the ability to prioritize tasks, manage time efficiently, and meet deadlines.
10. Flexibility to work outside regular business hours and participate in an on-call rotation schedule as needed.

Benefits:

• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities
• Employee discounts
• Flexible work schedule